Integration · ServiceNow + Now Assist
AI governance for every
ServiceNow workflow that touches AI
A drop-in Flow Action for Now Assist, AI Agents, and IntegrationHub workflows. Every gated step writes its decision into the originating ServiceNow record — your audit trail lives where your CMDB and your incidents already live.
◐ In design partnership — AU Public Sector wedge
What we’re building together
Adapter shape
- →Custom Flow Action — “DATAP.AI Guardrail Gate” — drops into Flow Designer like any built-in action.
- →Now Assist spoke — gates AI-generated summaries, replies, and next-best-actions before they reach the agent or the requester.
- →Workflow templates — pre-built guardrail-then-action patterns for incident, change, HR, and customer-service workflows.
- →ServiceNow Store listing on the roadmap — post-pilot with one PSC (ServiceNow Public Sector Collective) reference customer.
Why the AU Public Sector wedge
- ✓NSW AIAF, DTA AI Assurance, and APS Code of Conduct for AI all require human-in-the-loop + auditable refusals.
- ✓ServiceNow is the standard ITSM platform across federal + NSW agencies — the integration is the natural insertion point.
- ✓Customer-VPC deploy aligns with IRAP-Protected and AU data residency requirements.
- ✓Robodebt-era reforms mean every agency using AI in service delivery needs a documented governance trail. We are it.
Who we’re looking to partner with
One AU public-sector tenant + one regulated-enterprise tenant for the design partnership cohort. Bring an active Now Assist pilot and a CCO who’d like a one-screen audit story; we bring the adapter, the engine, and the framework catalogue.
Co-design sessions
Adapter shape + ServiceNow record schema for embedded audit rows.
IRAP-aligned deploy
Customer-VPC / on-prem install playbook tested with you first.
Joint Now Forum / PSC story
We co-author the case study; you get first-mover credit in your network.